All FAQs

Shipping

Can I change my shipping address after I place an order?. We are unable to modify the address after an order is placed. Please review your address carefully before placing your order. We always recommend avoiding features like auto-fill and auto-comp

Returns

How long do I have to return an item?. You can return eligible items within 60 days of the purchase date. All returned items must be unworn, unwashed, and in new condition to be eligible for a refund. All original tags, stickers, pins/special compon

Order Modification

Product

How do I find my cap size?. Knowing your head size will make shopping for a cap much easier! Here are the steps you should follow to find out your correct cap size:. Step 1: Get a cloth tape measure. If you do not have one, use a long piece of string

Setting Up a New Retail Account with Us

We appreciate your interest in becoming an authorized retailer of our brand. Unfortunately, we are not accepting applications for new retailers at this time. If and when applications are open in the future further information can be found at this li

New Era Cap Gift Card Update

As our site was updated on April 1, 2022, all gift cards issued before March 30, 2022 will no longer be active. This includes any digital gift cards issued by our Customer Service Team. Please send your name, gift card number, photo of the gift card