How long do I have to return an item?. You can return eligible items within 60 days of the purchase date. All returned items must be unworn, unwashed, and in new condition to be eligible for a refund. All returned items must be unworn, unwashed, and

<section id="isPasted"><section><section>How long do I have to return an item?&#xA0;You can return eligible items within 60 days of the purchase date. All returned items must be unworn, unwashed, and in new condition to be eligible for a refund.All returned items must be unworn, unwashed, and in new condition to be eligible for a refund. &#xA0;All original tags, stickers, pins/special components (if applicable) need to be included for the return to be accepted.&#xA0;How do I create a return?&#xA0;1. Visit our Returns Portal <a href="https://www.neweracap.com/apps/returns" target="_self" rel="undefined" style=" text-decoration: underline;">here</a> and sign in with your order number and email address2. Select the item(s) and reason for your return3. Select the prepaid FedEx label to send the return back to us4. Confirm and CompleteA copy of your packing slip and shipping label will be sent to your email address.&#xA0;How long will it take for my refund to be processed?&#xA0;You can expect a refund to be issued for your return within 10 business days of being received back at our warehouse.All refunds are returned back to the original form of payment, and may post within 2-3 business days depending on your financial institution.&#xA0; How can I exchange an item?&#xA0;We do not offer direct exchanges at this time, but we will be more than happy to issue a refund once the item you do not want is received back at our warehouse.Please note that we are unable to ship out replacement orders.&#xA0;How do I return an item I received as a gift?&#xA0;We are only able to issue refunds to the original form of payment at this time.&#xA0;Please note that we are unable to ship out replacement orders.&#xA0;&#xA0;Why is an item showing not eligible for return?&#xA0;Some sale items are final sale and non-returnable. This will be stated in the item description, as well as on your order confirmation.If the order was placed more than 60 days ago, the items will no longer show as eligible for return.&#xA0;&#xA0;&#xA0;Can I return a New Era product purchased at a retail location through the site?&#xA0;No, we are only able to accept returns for items purchased directly through our site, <a href="http://www.neweracap.com/" style=" text-decoration: underline;">www.neweracap.com</a>.Please reach out directly to the merchant where the item was purchased for assistance.&#xA0;Can I return a New Era product purchased on www.neweracap.com at a retail location?&#xA0;No, all returns for items purchased directly from our site need to be returned following the return steps listed above. New Era retail stores are unable to accept returns for items ordered from our website or app. New Era is only able to accept returns for items purchased directly through our site, <a title="https://www.neweracap.com./" href="https://www.neweracap.com./" target="_blank" rel="noreferrer noopener" style=" text-decoration: underline;">www.neweracap.com.</a>&#xA0; &#xA0;I received an incorrect item in my order. How can I create a return?&#xA0;Please reach out to our Customer Care Team at questions@neweracap.com with a few photos of the incorrect item, including photos of the barcode and any labels on the item received.We will assist you in creating a return for the item received.&#xA0;Please note that we are unable to ship out replacement orders.&#xA0;&#xA0;I need to return an item that is damaged or defective.&#xA0;New Era Cap stands behind the quality of our products. If you believe an item you purchased directly from our site has a quality issue, please reach out to New Era Cap Customer Care and we will be happy to assist you with a return.Please note that we are unable to ship out replacement orders.&#xA0;&#xA0;My return was received but I have not been refunded.&#xA0;You can expect a refund to be issued for your return within 10 business days of being received back at our warehouse. If you still have not been refunded after 10 business days, please reach out to New Era Cap Customer Care.&#xA0;</section><footer> </footer></section></section><footer> </footer>

Return FAQ's

New Era stands behind the quality of our products and we want you to love every purchase. Within 60 days, if you are unhappy with any product for any reason, we will gladly issue a refund back to the original method of payment. All returned items mus

<section id="isPasted"><h2 id="general-return-policy-for-new-era-cap-llc-new-era">General Return Policy for New Era Cap, LLC (&quot;New Era&quot;)</h2>New Era stands behind the quality of our products and we want you to love every purchase. Within 60 days, if you are unhappy with any product for any reason, we will gladly issue a refund back to the original method of payment.All returned items must be unworn, unwashed, and in new condition to be eligible for a refund. &#xA0;All original tags, stickers, pins/special components (if applicable) need to be included for the return to be accepted.&#xA0;How long do I have to return an item?You can return eligible items within 60 days&#xA0;of the purchase date. All returned items must be unworn, unwashed, and in new condition to be eligible for a refund.<section><section>&#xA0;How do I create a return?&#xA0;1. Visit our Returns Portal <a href="https://www.neweracap.com/apps/returns" target="_self" rel="undefined" style=" text-decoration: underline;">here</a> and sign in with your order number and email address2. Select the item(s) and reason for your return3. Select the prepaid FedEx label to send the return back to us4. Confirm and CompleteA copy of your packing slip and shipping label will be sent to your email address.&#xA0;How long will it take for my refund to be processed?&#xA0;You can expect a refund to be issued for your return within 10 business days of being received back at our warehouse.All refunds are returned back to the original form of payment, and may post within 2-3 business days depending on your financial institution.&#xA0; How can I exchange an item?&#xA0;We do not offer direct exchanges at this time, but we will be more than happy to issue a refund once the item you do not want is received back at our warehouse.Please note that we are unable to ship out replacement orders.&#xA0;&#xA0;How do I return an item I received as a gift?&#xA0;We are only able to issue refunds to the original form of payment at this time.&#xA0;Please note that we are unable to ship out replacement orders.&#xA0;&#xA0;Why is an item showing not eligible for return?&#xA0;Some sale items are final sale and non-returnable. This will be stated in the item description, as well as on your order confirmation.If the order was placed more than 60 days ago, the items will no longer show as eligible for return.&#xA0;&#xA0;&#xA0;Can I return a New Era product purchased at a retail location through the site?&#xA0;No, we are only able to accept returns for items purchased directly through our site, <a href="http://www.neweracap.com/" style=" text-decoration: underline;">www.neweracap.com</a>.Please reach out directly to the merchant where the item was purchased for assistance.&#xA0;Can I return a New Era product purchased on www.neweracap.com at a retail location?&#xA0;No, all returns for items purchased directly from our site need to be returned following the New Era is only able to accept returns for items purchased directly through our site, www.neweracap.com.&#xA0;&#xA0;I received an incorrect item in my order. How can I create a return?&#xA0;Please reach out to our Customer Care Team at questions@neweracap.com with a few photos of the incorrect item, including photos of the barcode and any labels on the item received.We will assist you in creating a return for the item received.&#xA0;Please note that we are unable to ship out replacement orders.&#xA0;I need to return an item that is damaged or defective.&#xA0;New Era Cap stands behind the quality of our products. If you believe an item you purchased directly from our site has a quality issue, please reach out to New Era Cap Customer Care and we will be happy to assist you with a return.Please note that we are unable to ship out replacement orders.&#xA0;My return was received but I have not been refunded.&#xA0;You can expect a refund to be issued for your return within 10 business days of being received back at our warehouse. If you still have not been refunded after 10 business days, please reach out to New Era Cap Customer Care.&#xA0;</section><footer> </footer></section></section><footer> </footer>